FAQs

1. Are the products really hand made?

Yes. Each item has been hand crafted By Blk Grls themselves. 

2. How do I know they are safe?

Our clients' safety and product integrity are our top priority. Here at By Blk Grls, we have taken the steps to ensure that our creation process is done in a safe and sanitary environment. 

3. How long will it be until I receive my package.

Here at By Blk Grls our motto is "Quality over Quantity", because each product is hand made we have a processing window of 3-5 business days. 

4. Why does it take 3-5 business days to ship?

The 3-5 business day processing time ensures that your item is carefully manufactured. Additionally, we conduct a thorough quality inspection of each item before it is packaged for shipment. If the item does not meet company standards for shipment, it will be reproduced. 

5. Are your products tested on animals?

No. We do not test our products on animals. 

6. Are free samples of the products available?

Unfortunately, we do not offer samples of our products. However, our products are utilized in our salon services to afford you an opportunity to experience the products before you decide to purchase them. 

7. What if I receive the wrong item?

We aim to provide your complete order in a timely fashion. As a result, sometimes errors may occur. We sincerely apologize for the inconvenience should this occur. Please inform us within 48 hours of receipt of your order if you receive the incorrect item. We reserve the right to refuse the replacement of the item(s) if we are not notified within the specified timeframe.